FAQ

Could you please find the following questions and answers?

Most of them frequently appear when communicating with our dear customers.These should benefit and help you.

Q1.What is the trade term?
A1:Ex-work factory , FOB Guangzhou, FOB Shenzhen, CIF

Q2. How long is the guarantee (period)?
A2:Three years quality warranty .

Q3.How many colors for selection ?
A3:More than 30 colors. We will provide you the color card , please choose your favorite from it.

Q4.How long is our production leading time?
A4:Within 15-20 days upon receive deposit in normal season, and 25-30days in our busy time(August,September,October).

Q5.What is the payment term?
Q5:T/T or L/C at sight. 30% Deposit for start the production ,the balance before the shipment when goods are ready .

Q6.What is the packing details?
A6:Knock down Packing with the carton boxes ,and inside with the pear cotton for protection. Glass parts are packed
with wooden frame outsides to protect the items.

Q7. What support you will have to assemble this furniture?
A7: Inside each packing of the office furniture products ,we have put the exactly instruction book ,you can assemble the office furniture very easy .

Q8.What kind of documents we will provide to you?
A8:B/L,Commercial Invoice, Packing List,Certificate of Original. with these documents you or your borker can do the customs declaration at your side.

Q9. During shipping, if there is a damage to products, how do you get replacement?
A9: During shipping,our shipping angancy will try to ensure the safety of the goods.If there is a damage to products, they would be responsible for the damage .
If it is not a very serious problems,we will help you and compensate you the damaged parts.

Q10. If there are any missing parts in our shipment, how long it takes for you to send?
A10: If there is some small missing components,we will DHL to you ASAP within one week.

Our Company
Ulink Furniture Group Co. Ltd consists of 3 factories: Foshan Shunde Heng Rui Yi Xing Furniture, Heng Xing Office Furniture and Nelson Project furniture Limited, we located in China Shunde Lecong furniture town. We have 3 brand: ULINK, HENG XING and SAMUELSON. We are committed to the design, production, sales and services of kindergarten, primary school, middlle school and university school furniture, various office and project furniture, etc. We are aiming at creating perfect, comfortable and high-quality lifestyle furniture for you. Our furniture Products included: Student Desk and Chair, Computer Desk, Plastic Chair, Kids Furniture, Office Partition, Workstation, Project Furniture -You are welcome to send your project drawing and details, we will arrange the related furniture for you.

Based on Shunde, Leading in China, the furniture good sale all over the world", Ulink Group Furniture focused on fashion for the international furniture industry, advanced international furniture design with unique and special characteristics and integration, to create a "different style, innovative design, fashion elegant" series furniture, has won wide attention and praise of consumers around the world for our various kinds of furniture products.

We pay more attention to the quality of furniture, all our furniture products design and production just for customer comfort and satisfaction. We fully from the consumer point of view required for the furniture, to meet the customer's "rich furniture product category, good quality furniture and professional services before and after sale " and other individual needs for the furniture. Ulink under the group management and operation, the integration of all quality resources, can provide customers with the most cost-effective, innovative fashion, fast arrival of the high-end various kinds of furniture products. Whether you buy a small order or buy big quantities of the furniture goods we will give you the best quality service.

We are looking forward your visiting and share with our high-quality, high comfort, high satisfaction of home fashion feast. You are warmly welcome to join us in creating a brilliant Unlink & Heng Xing furniture for you and us!

Our company's purpose is ' Customer 1st ! Employees 2nd ! Company 3rd !'
You are welcome to visit our factory to see our office furniture products